Originally Posted by
smmrfld
Actually, the customer service and general staff attitude at many McDonald's has improved to the point where it consistently exceeds that of many travel providers - even at the elite desk level.
It's funny that you say that.... I almost edited my comment before posting for that very reason: the service at my local McDonald's is typically far superior to what I encountered during my interaction with the Diamond Desk-- but I hesitated to say that, because I thought people would think I was exaggerating.