<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Alero:
I asked if it would be possible to get on the earlier flight and the agent said no problem and have a great day. No mention of a change fee or any bending of the rules. Made for a happy client and a happy family by being home 2 hours earlier and a chance to see my little guy before he went to bed.</font>
Are you sure this wasn't Westjet?
Seriously though, unless agents have been instructed to be 'kinder, gentler, more customer-friendly' this are exceptions to the rule. Even when I played by the rules, YVR AC agents would deny my request to standby for any earlier flight. I am not about to try again.