Originally Posted by leeinct

I agree whole heartedly with the assessment that the Diamond Desk has lost a ton of their "luster". I called them with a major issue a few weeks ago. response....crickets.....almost a month with no response....

So, where does it leave me? I give them over 100 nights per year (and manage a sales department that gives Hilton over 1500 nights/year). We decided this am to look elsewhere for our business. It is coming down to either Marriott or Starwood for our business... Hilton can pound sand...