Same at the egates at F / J departures this morning. Everyone trying to use them by scanning their BP only realising 10 minutes later they have to join the standard queue.
I have an egate and used it fine for the last year, the wife has just changed jobs and her egate no longer works (big problem as we are travelling over eid!).
I think dnata will charge another 200aed so what s the deal with smart gates? I've never seen them as I head left for the egate and don't look back! Where do you go and how do you set it up? We are both residents here (and gold but can't be bothered finding an office as the cards expire in April and don't want to do it again)...