Originally Posted by
sbm12
C'mon, Oliver...don't you know it is more fun to mock and deride than to be respectful and civil??
I poked my head in to that session and walked right back out to the pool. Pretty sure I made the right call there.
^
Originally Posted by
kokonutz
I read the summary of that session as described by the presenters and it did make me cringe.
First of all, it sounds like a boring way to spend an hour: making a csr jump through hoops to show how dumb they are and how smart you are.
And when put that way, seems a bit cruel as well.
The presenters could have conveyed the same information by simply describing the process of booking the toughest award they has booked without torturing a couple of csrs just for sport.
Completely concur. I will assume that was not the intent, but it was the effect.
But in a culture of too many FT'ers (and I presume MP's too) that too often seems to think that its appropriate to talk about "lounge dragons," and "matrons" and "gate lice," etc., etc., I'm not sure I'm surprised.
