FlyerTalk Forums - View Single Post - Anybody Else Noticing a Sharp Decline in Service?

Oct 4, 2013 | 8:15 pm

#15

wethereyet

Join Date: Oct 2013

Location: Van down by the river

Programs: UA GS, AA EXP, Marriott PP/LT Plat, Golden Circle Diamond

Posts: 718

Quote:

Originally Posted by nachosdelux

+1

This has to do with companies not empowering their front line employees with the authority to fix customer service issues.

Exactly. And it's cases like the OP above that the separate the good managers from the rest of the crowd in the case of the suite issue. Often times this stuff can be sorted out in advance rather than just "dealing with it at check in".