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Thread: Anybody Else Noticing a Sharp Decline in Service?
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Old Oct 4, 2013 | 4:09 pm
  #13  
nachosdelux
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Join Date: Sep 2008
Location: Midwest USA
Programs: BA Gold, UA Silver, Marriott TIT (LT), Hilton DIA
Posts: 2,029
Originally Posted by joshua362
Your 3 experiences and lack of follow-up had nothing to do with being "elite". I would be thrilled if the waters parted, one call fixed all and they took one's word for everything when you mention you're Platinum, but it simply does not.

What happened to you shouldn't happen to a one night a year stayer and being elite should matter in the basic treatment of guest and resulting issues.
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+1

This has to do with companies not empowering their front line employees with the authority to fix customer service issues.
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