Originally Posted by
oliver2002
Lots of cheering and clapping going on for the great 'call a dumb operator' award booking session.
Call centers are staffed by folks who usually take calls from a US CP or DL DM who wants to find 4 seats to HNL because s/he didn't find it online. All the professional award bookers benefit from the low level of training or geographical awareness, so remember not to spite the hand that feeds you.
I read the summary of that session as described by the presenters and it did make me cringe.
First of all, it sounds like a boring way to spend an hour: making a csr jump through hoops to show how dumb they are and how smart you are.
And when put that way, seems a bit cruel as well.
The presenters could have conveyed the same information by simply describing the process of booking the toughest award they has booked without torturing a couple of csrs just for sport.