To be clear-- I am not looking for "perfect"--- just good customer service. Mistakes happen. I am actually not complaining about the mistakes happening-- I am VERY dissatisfied with the compounding of the mistakes.

The "elite" status is more than a marketing term-- at least for Marriott. With a rewards credit card for work and some work travel-- I accrue points and annual status fairly quickly with Gold level. I have also made good use of the free breakfast, free internet and Concierge Lounges for Marriott. I am rethinking, though, whether they are still the best use of my "loyalty." I am not a fan of "rewarding" poor customer service which is what we do if we do not "vote with our feet."