Originally Posted by
8420PR
..From a business point of view, the target of lowering costs and increasing customer satisfaction (i.e. become a 5 Star airline) is of course the holy grail....
They didn't intensively cater for the second half of that equation though...
But then the trash carrier of the OneWorld, MH, also received a 5th star. So there is a large, prejudiced, uninformed, gullible, and easily manipulated army of morons out there who has the energy to vote for some airlines entirely undeserving of applause.
So given that LH is the flag carrier of the biggest monolithic market on Earth, with a further decrease of literacy and influx of non-integrated alines, there is an excellent chance that LH will soon be voted up by the Skytrax folks ....