Originally Posted by
danger
It completely bewilders me why the BRG team doesn't have a list of non-accepted websites available to all agents that is the first thing checked. Don't bother starting with the hotel, dates, number of people etc. Get the website first, check the internal list, if the website isn't on the list, then proceed. I wouldn't have thought the inconsistency from one agent to the next wouldn't be difficult to overcome.
Sites don't always remain exactly the same. If hoteltravel.com did start offering freely available rates, would you like it if Hyatt automatically denied your claim based on stale information?
I am content to let them examine each case as far as is necessary to come to a fair verdict.