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Old Oct 2, 2013 | 10:57 am
  #550  
Ancien Maestro
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Join Date: Jan 2010
Location: Calgary, Alberta
Programs: Hyatt Diamond, Fairmont Platinum, Aeroplan Diamond, HHonors Gold, SPG Gold
Posts: 18,686
Originally Posted by suite2suite
Surprised you could get the rate changed.
Was told it had to be a new reservation and had to cancel the old BRG reservation.
In any case the agent would not agree to change the rate on what she called a "BRG on a BRG".
Any rate change will require the reservation piece to be cancelled involving rate and a new reservation piece to be booked. The reservation itself will not necessarily need to be cancelled in its entirety.. just the piece that is affected.

This is my experience as I run several rates and various suite upgrade/Diamond upgrade pieces in some of the more complicated reservations.
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