Hi Parioneti,

I'm really sorry to hear that you have had a bad experience with us.

Although it may seem like your claim was neglected, I can assure you that this isn't the case. We are continually working on these but they can take a very long time in exceptional circumstances. I am sorry that we didn't keep you as informed as we should have done.

I'd like to take a look at your claim for you if I may? Can you email [email protected] with the details?

Best wishes,
John