FlyerTalk Forums - View Single Post - How long before the Concierge Service is gutted?

Oct 1, 2013, 2:02 am

#43

The Lev

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Quote:

Originally Posted by canadiancow

I'm not sure that's a reasonable expectation, in general.

It's one thing if you're going to be there one minute after the scheduled door closing, but in the general case of "I know you want to close the door in 5 minutes, but I just have to clear customs, get across the airport, get through security, and get to the gate.", how long should they wait? What if you're held up in customs, or at security, etc.

In my case I wasn't held up (and deliberately did not call until I had reached security) and my boarding would not have delayed departure. Having said that, I agree that it is not a reasonable expectation to delay a flight for one DYKWIA - but I was pointing out that in the past it was something Concierges did.

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