Originally Posted by
harryhv
FT has long lists of things in which Qantas could invest extra resources, starting with the broken web page.
Hiring busybodies to stuff around the gate area bailing up people with heavy-looking hand baggage, that's not on the list.
And it raises grave fears that QF will downgrade itself to match Virgin's checked-bag-fees and eagle-eyed spotters of oversize-carry-on.
Stopping people taking oversized/overweight cabin baggage is a good use of time imo - especially the size and quantity of pieces as people seem to be trying to get more towards kitchen sink hand luggage due to being farrrr to important to wait 10 mins for luggage on arrival
Last edited by Dave Noble; Oct 1, 2013 at 1:33 am