After my horrible experience with them I emailed the CEO directly. His email is [email protected]. I also emailed them directly on Facebook like you did. After these 2 steps, I received a response from this email: [email protected]. Weirdly - I wrote back, only to never hear again. I've never seen such poor customer service.

Surprised the PM to the Accor Concierge on Flyertalk didn't work. http://www.flyertalk.com/forum/membe...concierge.html. He/she actually wrote to me re my issue - although I wanted to deal directly with the CEO instead.

Accor has some of the worst customer service ever. And as for their best price guarantee, just forget it. More light comes out of a black hole.