Reply to your confirmation email, stating that challenge has been completed and ask them to update your account. I'm pretty sure the agents misunderstand what you meant.
Regards.
Originally Posted by
sofeea5664
Any help? Signed up for the Platinum challenge, got confirming email, completed it and called to upgrade to Platinum. Was then told they are no longer doing the challenge and will not upgrade. Even did mattress runs to complete and NEVER received any notification from Marriott that the challenge was discontinued or that anyone in the challenge would not be honored. Any specific department I can call to assist? Any help would be appreciated as otherwise I've wasted time and money.
