FlyerTalk Forums - View Single Post - How long before the Concierge Service is gutted?
Old Sep 30, 2013, 8:57 pm
  #42  
canadiancow
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Originally Posted by The Lev
In the "old days" the concierges used to hold planes for SE's.
I'm not sure that's a reasonable expectation, in general.

It's one thing if you're going to be there one minute after the scheduled door closing, but in the general case of "I know you want to close the door in 5 minutes, but I just have to clear customs, get across the airport, get through security, and get to the gate.", how long should they wait? What if you're held up in customs, or at security, etc.

I had one very close call. If I had just run a little bit faster, I would have made it. But I would have been drenched in sweat, which wouldn't have been fun for me or anyone around me. I was definitely not SE at the time, and while I was a little upset at the time that they couldn't wait two minutes for me, in hindsight, I'm glad they didn't.
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