Example of how gutted the program is already...
Was flying ORD-YYZ-YEG with an "illegal" short connection (45 minutes). Of course everething goes wrong... flight is about 10 minutes late leaving ORD, long taxi, takes off westbound, lands westbound on the runway at the north end of the airport (furthest from T1), stuck on tarmac, switch gates. Bottom line is door opens with 15 minutes until departure.
Breeze throguh customs thanks to Nexus and am in security line with 10 minutes to go. Phone the YYZ Concierge who tells me the flight is already closed - no offer to call the gate, nothing. Basically told you're on your own buddy. Show up at gate 5 minutes before departure with plane at gate and bridge still attached, but no joy today from AC. Get to spend 2 hours enjoying the MLL instead.
In the "old days" the concierges used to hold planes for SE's.