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Thread: NEXUS First Time Applications Information and Processing Timelines
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Old Sep 30, 2013 | 3:26 pm
  #179  
leopard177
 
Join Date: Sep 2013
Location: Montreal, Canada
Posts: 6
Originally Posted by jaw_24
Family of 5 applied on Aug 17, approved Sep 12 (!!). Scheduled interviews the following week for February in Blaine, WA. Now 3 of the 5 accounts show that they don't exist, and can't find them via the 'forgot login' link either.

This looks like it's going to be a mess. Already e-mailed cbp.goes.support.
I went for my interview today at Montreal Airport. Done the Canadian side of things, however since this afternoon, the US system/database is down therefore they could not complete the process and I had to be rescheduled to come back for the US part.

This may be why you can't find your applications in the system. It's probably a question of a few hours before it gets back on track.
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