Originally Posted by corporate-wage-slave

I may have put it slightly differently, but I would still agree. However, here, in my very first contribution to this particular thread, is my attempt at original content!

I must have followed you into CCR, soon afterwards (Hi Bugs, see you next time!). There were only 2 comments in the book, which is by the wine selection, one lauding the breakfast offering, the second ranting about the loose leaf binder approach / removal of previous comments.

A few hours later, while I was entertaining drspear the BS management team (plus a woman I didn't recognised) swooped in, looked at the book, and had a big debate about that contribution. Their stance was something along the lines of "we really can't win, can we?" So BA see the comments quickly yet some passengers still think there is something underhand going on.