im getting there myself. I've had problems at pick-up for my like 6 or so rentals. Either they dont assign me a car, the assigned car is gone, my contract is in the wrong car, etc. Also the cars im getting lately are older and higher mileage. I also had an incident where some unknown person picked up a car that i had reserved but cancelled and crashed it. I got billed for the the rental unknowingly and also got a letter in regards to the damaged car. I got it taken care of eventually, but it's pretty scary that someone was out there driving a car that I was financially responsible for...