Originally Posted by
krlcomm
This situation is one area where AA needs to do something... I have been very happy since moving to AA from DL (long-time DL DM MM) but one of the things I always gave DL points for was that their GAs would never leave a FC seat empty if there was an upgradeable passenger in coach and it seems to be somewhat common at AA.
Interesting. There are plenty of complaints on the DL board of exactly that.