You clearly do not get it and I'm suprised you find it strange that customers are concerned and irritated with BA management.
I not only get it I also agree with the comments which have been put forward in a sensible and realistic manner.However I was not referring to those type of posts.
Originally Posted by
EuropeanPete
It goes without saying that impacted customer loyalty ratings is going to do a whole set of bad things to your business fundamentals above and beyond potential direct revenue loss when you bleed customers to competitors.
Other than loss through natural wastage has there been firm evidence of BA losing customers through this or previous 'catastrophes' in the past like the loss of open doors? Customers leave, new ones arrive.....a one off lounge hygiene rating of 2 will not scare many off certainly not enough to affect revenue I would have thought.
Originally Posted by
BizFlyin
Hiddy,
With all due respect, you have absolutely no idea what you are talking about and no basis for that statement. .
People must be telling lies then as it's based on their posts.
At least I do part own and run a very successful business. Yes it's not an airline but then again no-one else on here runs an airline either as far as I know yet seem to think because they fly regularly they have the necessary skills.
I could be completely wrong in all of this and BA will suffer financially but we'll need to wait for reliable facts and figures to confirm it rather than from what gets posted on here.