Originally Posted by
Mark_T
That is the point here I'd have thought, rather like the statement that the Flight Attendants are 'primarily there for our safety' doesn't excuse poor in-flight service delivery, neither should the GA having the primary duty to get the flight out on time, preclude them from managing what happens between T-15 and departure so they can process the upgrades that should be processed.
Tough call, though. What is the misconnecting passengers are not guaranteed to misconnect, and may show up at T-5? If the seat is going to someone at that point, it should go to the person who originally had it. I'd consider it considerably worse from a customer service standpoint for the rightful seat owner to show up then, be allowed on the plane and have their seat gone. Not always that easy.
We had a FLL-DFW-SFO flight s few weeks back. FLL-DFW was late. They held DFW-SFO for about 10 minutes. We were the first of several from our flight to make it at about T-3. Our F seats were still there, as I would have expected.
I think the situation outlined above is not great. But, without knowig all of the details and the timeline, it's not possible to say that the GA dropped the ball (and I'm the one of the last people here to defend AA GAs).
Cheers.