Originally Posted by
Stripe
However, it shouldn't have come to that. The GA should have done a better job monitoring misconnects and processing upgrades earlier.
That is the point here I'd have thought, rather like the statement that the Flight Attendants are 'primarily there for our safety' doesn't excuse poor in-flight service delivery, neither should the GA having the primary duty to get the flight out on time, preclude them from managing what happens between T-15 and departure so they can process the upgrades that should be processed.