Originally Posted by
bofc
I expect this will take a more complicated turn:
1. Southwest won't adjust the balances fearing that by doing so they will never be able to do so in the future (the legal fine print seems to give them an out)
2. Responding to the noise, they will do SOMETHING to smooth things over with A and A+ passengers - like a VERY good extra extra bonus mile offer just for them during a specified time period - as an unspoken way of saying "legally we don't have to do anything, but for our best customers, we're throwing you a point bone".
Or they will simply do nothing and all the yapping on FT is just noise in the system.
I guess this is possible. They may try to smooth things over. But I do think lawyers will be very interested in this.
For me, I view every transaction I made with Southwest and it's partners as a simple contract. For my business, WN offered points worth a specific dollar amount. Because we could use these points as cash and because they put a hard monetary value on the points I see each transaction as just that .. an offer from Southwest to do biz to me for a certain dollar amount. It's not just an arbitrary point or 'mile'. These instruments that we traded for were given a specific monetary value. I'm betting that will carry weight in a court of law.