Anyone else who received emails with amended itineraries that does not belong to you? I did as well. Sounds like breach of confidential data too.

And interestingly, they admitted involuntary rerouting, so why not complete it with practices that comes with involuntary rerouting - original routing credit compensation?

And as for who is picking up the tab? If it is a 3rd party vendor that caused the system error, they have to compensate QR, but meanwhile QR has to foot the original routing credit for us. (Our contract is with QR, and QR failed to deliver the contract. So QR foots the tab for ORC. 3rd party failed QR, so 3rd party foots QR's bills to us)

I believe if QR gives out original routing credit when they admitted involuntary rerouting, then I guess they would have resolved the whole issue with much less backlash and pain. Hope they consider this and comes back ORC offer, that is in line with international practices. I believe for them to continue to be the World Best Airlines, they should not fall below international standards.

Amending terms and routing unilaterally without informing us earlier was really unacceptable, but they have improved slightly with a first email and communication offer, and I believe this is a learning experience for them to handle such matters, so let's give them a bit of chance to get it right. I want a credible airline to join OneWorld as well, and if they do get this right, then indeed as a fellow FTer had said earlier, we will be lucky to have them in OneWorld.