BA: This is BS's fault - so we've had them write this statement.
Me: No, you subcontract BS. You make damn sure you supervise them. You are responsible for their actions, the passenger has no contract with BS - but they do with you.
BA: We only just got the report
Me: The report is based on these standards:
http://www.hillingdon.gov.uk/media.j...5&filetype=pdf - that's right, Hillingdon actually produce a document called "How to pass". The requirements aren't high. You should check against this document on a regular basis.
I see the whole saga as BA cheaping out, leaving a contractor to do what the hell they want, unchecked, and when .... hits the fan, not bothering to pick it up. Fact is, people are still reporting *today* going in and finding hot/cold mixed food, and crap on their cutlery. In any other outfit, someone senior would be personally supervising and raising hell.
The standards laid out by Hillingdon aren't hard to achieve or mysterious. They're common sense food hygiene, as taught on any food health and safety course, and as publicly disclosed by Hillingdon. Any professional caterer would be familiar with the expectations, and I refuse to believe that BA's official tasked with supervising the contracts wouldn't have that same insight.