Thanks for the reply Gauthier (are you one of Nicci's colleagues?) I have total confidence that BaxterStorey will get their rating back up to 5 for hygiene but I'm still concerned those who use Galleries Club get a substandard experience in the afternoon when no hot food available.
As a gold card holder I'm happy with the menu items in general (although some variety is needed I end up getting bored with the choices). But prior to the cahnges I was happy enough with the buffet so never bothered to order off the menu.