BA Executive Club

Hello,
I have been asked to share the following communication from BaxterStorey.
Best regards,
Gauthier.

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BaxterStorey are very disappointed with the results of the audit by Hillingdon Council of the British Airways First Class and Concorde kitchen. We would like to acknowledge that a score of 2 is not acceptable to us and we apologise to our customers and British Airways for the management failures that contributed to this score.

The inspection took place on the 29th July 2013. The full report was received by BaxterStorey on the 3rd September 2013 and subsequently posted on the FSA website. We had already taken immediate remedial action based on the points highlighted verbally during the inspection of July 29th. All specific management failings were rectified immediately and we continue to monitor our performance rigorously.

BaxterStorey and British Airways have been working on a plan to renovate the lounge kitchens to ensure we can deliver a product to meet the high standards required by both companies and to cope with increasing demand. This refurbishment programme commenced on Monday 23rd September with the extensive renovation of the First and Concorde lounge kitchen including upgraded storage facilities and new equipment. This phase of the programme will be complete by the end of October 2013.

We are investing considerable resources in training and development and are grateful to our teams in the lounges for their support and enthusiasm. A substantial investment in craft skill recruitment was already underway at the time of the audit and this is near completion.

We have actively invited Hillingdon Council to return and re-audit the facilities and are awaiting a response.

Our teams continue to work tirelessly with British Airways to improve services within the contract and believe that with continuous training, inspection, audit and a program of refurbishment, we will achieve the very high standards we demand as a business

We are very proud to be working with BA and we are determined to make sure our service, performance and management are exemplary throughout.


Alastair Storey, Chairman
BaxterStorey

Noel Mahony, Co-Chief Executive
BaxterStorey