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Thread: American Express (USA) replaces Email (SM) with Chat
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Old Sep 27, 2013, 9:22 am
  #43  
whizbee
 
Join Date: May 2010
Programs: UA, SPG
Posts: 48
Super frustrating experience. Live chat should supplement email, not replace it. I used to send a quick 2 minute message because I didn't want to spend 15-20 going back and forth on the phone. Now I have to spend a half hour on live chat!
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