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Old Sep 27, 2013 | 8:56 am
  #11  
Elola
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Join Date: Feb 2009
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Programs: UA 1K, Marriott Gold, Hertz PC, DL Silver Medallion, Hilton Gold
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Originally Posted by Often1
1. OP says that he already disputed and "won" his chargeback dispute. Now, Hertz is invoicing him and has sent the matter for collection. So, there's nothing to dispute left.

2. OP - Take a look at your original reservation (the one you cancelled) and the reservation # on the invoice which you don't believe is correct. If the reservation #'s are the same, what is suggested above is what happened.

3. With that information, call Hertz. Take a deep breath, lose the "fraud" stuff and all of that and explain that you cancelled reservation #X and that nonetheless the local agency issued the car under that #, not the PL. So, you'd appreciate it if they would credit the charge (presumably you've paid PL.

4. If you get voicemail, leave a message w. your name & # and nothing more. If voicemail is full, try at different times of day.

5. Bear in mind that if you really did accept a vehicle under the original #, you've got a hard road to hoe, so you will need to depend on goodwill to get this done.

6. When you've solved this, make sure that this was not, in fact, reported as a "refered to collection" on your three credit reports.
Thanks for the correction, I was reading off a tiny phone screen and missed that detail. Your advice to the OP is spot-on!
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