Originally Posted by
dgwright99
Broadly agree with this, BUT consumer protection will often trump the contract in a case like this. The OP had a reasonable expectation, (and has documentation to prove it) regardless of the rental agreement. CA AG is going to be the OP's best bet here if talking to Hertz doesn't resolve the issue.
I am not saying he is wrong. I am just saying he helped cause his grief and could have prevented some grief to himself.
Further thought is that he should be checking his credit reports to make sure this has not caused a credit problem