Originally Posted by
Often1
1. OP says that he already disputed and "won" his chargeback dispute. Now, Hertz is invoicing him and has sent the matter for collection. So, there's nothing to dispute left.
2. OP - Take a look at your original reservation (the one you cancelled) and the reservation # on the invoice which you don't believe is correct. If the reservation #'s are the same, what is suggested above is what happened.
3. With that information, call Hertz. Take a deep breath, lose the "fraud" stuff and all of that and explain that you cancelled reservation #X and that nonetheless the local agency issued the car under that #, not the PL. So, you'd appreciate it if they would credit the charge (presumably you've paid PL.
4. If you get voicemail, leave a message w. your name & # and nothing more. If voicemail is full, try at different times of day.
5. Bear in mind that if you really did accept a vehicle under the original #, you've got a hard road to hoe, so you will need to depend on goodwill to get this done.
6. When you've solved this, make sure that this was not, in fact, reported as a "refered to collection" on your three credit reports.
Maybe this is what happened, I have no idea. Even though I showed the counter clerk my PL reservation number on my iPad, he must have pulled up the cancelled res. This is not my problem.
I suppose its the customer's job to ensure that Hertz's QC system is in place to make sure they don't rent anyone a car on a cancelled reservation, when there is a perfectly current pre-paid one in the system?
The cancelled reservation took place on March 19, 2013. My travel did not occur until the first week of May. I had forgotten about it. How would any reasonable person think to double check a counter agent error almost two months later?
I wonder how many airlines would let me go ahead and board a flight when a reservation was cancelled nearly two months previously?
As far as the "fraud" comments, I believe they are valid. When I returned the car, the Hertz clerk knew what occurred and even printed out the internal cancellation for the original reservation. I kept a copy. The cancellation number matches the one in the email from March 19th.
Even though he saw the PL prepaid in the system, he kept telling me "I had a problem" and put the $719 charge through without my card, signature or authorization.
I have emailed customer service numerous times with copies of the cancellation, prepaid PL reservation, cancellation numbers and PL confirmation numbers. No response. I have called and went into VM hell at least 6 times.
I know people make mistakes. We all do. But based on what they knew at the time the car was turned in, it could have been resolved right then and there. The agent acknowledged the money had been paid through PL and rather than try to resolve this, he simply charged me twice for the same rental. After admitting their error, they then put the burden of proof on me.
That's where the fraud part comes in. They knowingly charged my CC having all the facts at hand at the time when the car was returned. Furthermore, they never responded to the bank's CC dispute. Finally, knowing that the CC company reviewed the facts of my dispute, and reversed the CC charges, they knowingly have billed me directly threatening collections.
Does this sound like a company that deals in good faith? If its not fraudulent, how would you characterize it?