Originally Posted by
exerda
I have never had a problem, but a lot of hotels have fairly minimal control and supervision of bags left with the concierge.
Yeah, and that's one aspect that seems to be all over the place regarding procedures.
I wanted to leave my rollerboard with the front desk at a Hampton somewhere, and the FD tagged it and gave me a receipt.
When I was checking in to the ATL Marriott, we had a question for the parking valet person. The FD person offered to stick my bags behind the small Plat check in desk (basically a little cubby hole across from the main desk, no rear door just walk around the counter) instead of me dragging it when the two of us went outside. Very nice customer service overall, but I declined on leaving it there.
DL managed to s
mehow not get my bag on a single segment domestic flight on one of the handful of times I've checked something this year. They got it on the next flight, and it was delivered some time overnite to the TownPlace Suites I was staying at. The next morning I stop by the FD and see it up against the wall.
"Hey, that's the bag I need..." I tell the FD person as I'm pulling my passport card out of my money clip. But they just gave it to me without question.