Originally Posted by
Elola
I think I know what happened here, when you cancel a reservation with Hertz and book another for the same day, the first reservation will still appear in the counter rep's system with an "X" noting the cancelled status next to it. Since many people accidentally cancel reservations the CSR is still able to access and rent using that res.
What I think happened is that the OP went to the counter, gave his name to the CSR, he/she searched by name and pulled up the first res returned for that name, which in this case happened to be the cancelled one.
When the OP returned, the location asked for payment for the rental, which was for the amount of the cancelled res.
Should the CSR have been more careful to look for the "X" next to the res? Absolutely. Should the OP have looked at his contract and verified the rate before leaving the lot? Absolutely.
OP-if you've truly tried as many times to seek reparations from Hertz as you describe, contest the charge with your cc. However, what apparently happened to you is quite common and if you present the facts to Hertz the same way you have here anyone working in Hertz CS will realize what happened in less than a second and adjust your bill.
1. OP says that he already disputed and "won" his chargeback dispute. Now, Hertz is invoicing him and has sent the matter for collection. So, there's nothing to dispute left.
2. OP - Take a look at your original reservation (the one you cancelled) and the reservation # on the invoice which you don't believe is correct. If the reservation #'s are the same, what is suggested above is what happened.
3. With that information, call Hertz. Take a deep breath, lose the "fraud" stuff and all of that and explain that you cancelled reservation #X and that nonetheless the local agency issued the car under that #, not the PL. So, you'd appreciate it if they would credit the charge (presumably you've paid PL.
4. If you get voicemail, leave a message w. your name & # and nothing more. If voicemail is full, try at different times of day.
5. Bear in mind that if you really did accept a vehicle under the original #, you've got a hard road to hoe, so you will need to depend on goodwill to get this done.
6. When you've solved this, make sure that this was not, in fact, reported as a "refered to collection" on your three credit reports.