Long time lurker but first time post. Maybe others have had similar issues with Hertz and their lack of accountability.

Hertz Rental Cars has been fraudulently billing me for a cancelled Hertz reservation since May of 2013, and threatening me with collection. This reservation was cancelled with Hertz on March 19, 2013. I have a confirmation # for the cancellation. I have also a printout of the internal RES Processing system confirming the cancellation for this reservation, together with an email to me indicating same. The original quote for the reservation was $719, out of SFO.

After cancelling my reservation with Hertz directly, I subsequently rented a Hertz car through Priceline for the business trip to SFO for the exact same time period, and it was paid for in full. The price for the same car was $192. Upon arrival at SFO, I presented the agent with a copy of my Priceline reservation and pre-payment.

Upon returning the car at the end of the rental period, the clerk on Beach Street in San Francisco demanded $719.45 for the rental. I again provided a pre-paid Priceline receipt and confirmation for my rental in the amount of $192.28. I refused to pay for the same rental car twice, and left.

Hertz subsequently, knowingly and fraudulently billed my credit card for this non-existent rental. They could see in their records the original cancellation and the new prepaid reservation. After an investigation, my credit card company reversed these fraudulent charges to my card. Hertz never bothered to dispute the credit card findings.

Over the last three months, Hertz has been sending me the $719 bill directly and threatening me with collection.

I have sent many emails to their billing and customer service department with no response whatsoever from Hertz.

After receiving a collection notice, on Friday, August 9, 2013, I called Hertz billing department at 800-654-4173 six times. Each time the rep transferred me to a collections rep named “Sheila”. Sheila did not pick up her phone, and her voice mail extension was full, so no message could be left.

I have written the CFO in NJ with no response. I am also filing complaints with the Department of Consumer Affairs in my home state of Florida. Hertz is in the process of moving their headquarters to Florida.

Any other advice?