Originally Posted by Flying Flis

I've been reading through but can't find a direct answer to a question I have. Full disclosure, this does not relate to a BA flight, but you are all so knowledgeable I'm hoping you can help.

My other half was due to fly back from Portugal at lunchtime on Sunday. Departure was delayed by 4 hours, then 5, then 6........ After 7 hours we were beginning to think this flight may never take off, the airline were offering little information and no alternative routing options so he purchased a ticket on another airline.

The flight did eventually depart about an hour after his new flight, finally arriving in the UK nearly 9 hours late. The airline are now saying that because he did not fly with them, he is not entitled to EU compensation, just a refund on the flight (which doesn't come close to covering the cost of the new flight he purchased).

Various articles seem to agree with me that standard compensation is due (on top of the refund) but I can't find any actual reference in the regulations to support this. Am I correct?