FlyerTalk Forums - View Single Post - Negative effects of SPG post-stay survey
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Old Sep 25, 2013 | 6:31 pm
  #20  
Flews
15 Years on Site
 
Join Date: Mar 2007
Posts: 3,990
While I share the frustration about the awkward "exceeding expectations" questions, I appreciate the opportunity to provide feedback, good and/or bad. I also appreciate how seriously management takes these surveys, especially when they follow up on my input. THAT exceeds my expectations.

Cheers,
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