A quick question: I flew in J (award ticket) a few days ago from the US East coast, and the IFE was not working for the whole aircraft. They even made an announcement about it in the lounge before boarding.
However, no compensation was offered on the spot, and the cabin crew didn't sound very apologetic when doing the PA on board.
I contacted the customer service, and was offered 8,000 miles. I am FB Plat. Do you think this is a fair compensation? Looking at this thread, it seems that the OP was compensated on the spot with his choice of 15,000 FB miles or Skymiles.