Originally Posted by
RogerD408
I do think it is a poor statement of affairs when a program that consistently does what they've said they would do, it is expected to be rated as exceeds expectations. Maybe a weighting system to factor in experience is needed. A 5/10 from someone that has been there many times means more than a first time guest giving a 10/10.
Exactly! Ah, but have you been rating 5/10 or 10/10? Which is why I say, change the language. And have actually told *wood so, on each survey. But nothing changes...