Originally Posted by
clarkeysntfc
I just think that customer service in many areas, not just BA or even travel industry as a whole, has been watered down to such an extent that merely staff doing what they're paid to in a helpful, proactive manner is seen as great service.
Yes due to cost cutting in todays harsh competitive climate some of us have quite rightly lowered our expectations hence why we can sometimes be surprised when things go well.
At least the OP recognises this....others blow a gasket when it goes wrong.