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Thread: Tips and strategy when dealing with travel / booking agency errors
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Old Sep 24, 2013 | 8:26 am
  #3  
badmaxi
 
Join Date: Sep 2013
Location: CHO/RIC/WAS
Programs: United Mileage Plus
Posts: 74
Originally Posted by Phasers
Do you have proof of the error?

Also, submit your complaint in writing. It is much more likely to be addressed that way.
I have a copy of fare rules and a print out from AC showing N class for flight while the fare code is: KKWUNV (for K klass)

Thanks - I'll try a formal writing
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