Originally Posted by
PV_Premier
i expect more than 4 out of 5 flights to be on time especially when the definition of on time is already pretty loose, given the schedule padding levels AND the additional 15 minute buffer they get to define a flight as "on time".
anyways i do seem to remember that the fearless leader did tout 80% as a goal at one point or another. spin88 can probably ID the actual conversation or presser.
Oh I agree that the goal should be above 80%. And it probably is - but that's not the point of my post. This is the quote in question, which categorically does not say that their goal, or target, or whatever else you want to call it is 80% on-time:
It's a combination of things, it's not just the on-time performance and you need to be reliable and different levels of reliability above 80% have diminishing returns
As I said above, either
spin88 has a different quote that states that 80% is UA's goal / target, or he's making it up.