So after a thousand or so replies from frequent fliers telling BA the food tastes like crap, not we are told that the food may actually be also unsafe, which is altogether a different issue as most business people travelling long distances need to be on top of their game. This is completely unacceptable and Nicci's lack of response (with exception of some cookie cutter waffle), being BA's representative on this board, is an indictment at this stage of their lack of customer service. Very poor and dissapointing management of the situation since the change over.

Given BA 's product is generally decent, this issue of LHR lounge should be invested in and chnaged immediately, BA please listen. Go to HKG and see how CX does things.