FlyerTalk Forums - View Single Post - How long to process redemption ticket refund?
Old Sep 21, 2013 | 4:13 am
  #3  
mcinverness
10 Years on Site
 
Join Date: Aug 2010
Programs: BAEC Silver, lots of random hotel schemes...
Posts: 210
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Just had one (after a canx flight) where the cash element was almost immediate, avios took 6 weeks and a lot of chasing both from myself and between baec cs team and avios team. During these exchanges, I did get the impression that the process was not always smooth and to a large extent was based on manual processes, hence wildly varying possibilities re timing
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