I too am one in the minority, I see UA moving in the right direction. 15 year 1K, Million Miler the hard way, and 75 flights in this year with just a few negative experiences. The two last flights, ORD/PDX round trip, in First, were the two best flights yet. One PMUA crew and one PMCO crew, both fantastic. professional, friendly, attentive. Not a fan of Smisek but I see a lot of positives from the customer-facing personnel. I could always find some way I was wronged, but it's exhausting to generate so much energy to the negative. If 80-90% of my travels are stress free, which they are, I count myself lucky. If I go in to every encounter expecting to be disappointed I imagine I could find something to be disappointed about. But then again, I'm bring a positive attitude to every flight experience, and surprisingly, getting one back.