Originally Posted by
Zappity
As I said, it's a problem with ITA that united.com (and AA.com) can't really do anything about. ITA basically just tells them that they'll get around to fixing it whenever they feel like and since AA and United are basically dependent on them to supply routings/pricings, there's not much they can do. ITA has no competitors when it comes to IT solutions to dynamically build, price, and rank itineraries.
In the past, united.com agents were pretty well versed in why/when the problems were occurring since they saw them every day. Don't know about now.
But they can do something. They know which routes it happens on. There's gotta be some code in between ITA's results and displaying it on their website. It wouldn't be hard to put a message there saying this route may not price correctly, and you'll have to call to find out what it is and book it. It wouldn't solve the problem, but it would stop a lot of confusion. And it'd be easy. Obviously, if other routes pop up where there are errors, they can't know them all in advance. But the ones that are consistently wrong, they can do *something* about it.