Originally Posted by
AKCuisine
What do you think? Can a Hilton still be considered a "Hilton" if they scrap almost all vestiges of customer service?
You're being melodramatic. Not 'almost all vestiges of customer service' are tied to hotel food service.
Full-service restaurants and room service have long been hallmarks of four-star hotel properties, however. What do Forbes Travel (ex-Mobil) Guide and Michelin have to say?